Position Overview:

Marigold Ford Lincoln is one of Ontario's highest-volume Ford dealerships and part of Novus Automotive, a growing six-dealership group across Durham Region. Our Fixed Operations department is among the largest in the province and a critical driver of the dealership's profitability and customer loyalty.

What You’ll Do:

Leadership & Team Development

• Lead, coach, and develop Service and Parts teams to deliver consistent performance and an exceptional customer experience.

• Drive a culture of accountability, continuous improvement, and talent retention.
• Partner with Sales leadership to ensure cross-departmental alignment and a seamless customer journey.

Customer Experience

• Set and maintain high standards for customer satisfaction across all fixed operations touchpoints.

• Handle escalated customer concerns with professionalism and a commitment to fair resolution.

Operational Excellence

• Oversee day-to-day operations of a high-volume Service and Parts operation — workflow, throughput, and quality.

• Identify and implement process improvements that enhance efficiency and support growth.
• Maintain full compliance with Ford Motor Company standards and requirements.

Financial Performance

• Own the Fixed Operations P&L — budgeting, forecasting, monthly results, and variance analysis.

• Drive labour efficiency, technician productivity, ELR, parts gross, and fixed absorption to plan.

Safety & Compliance

• Enforce health, safety, and hazardous materials compliance in accordance with Ontario OHSA requirements.

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