• Act as the go-to person between our valued customers and our skilled technicians, ensuring seamless communication and top-notch service.
• Elevate the customer experience by using tools like video and digital updates to build trust and transparency throughout the maintenance or repair process.
• Greet every customer with a friendly, professional attitude that reinforces their loyalty and sets the tone for a positive experience.
• Help customers with vehicle pick-ups and make sure their records are current, so we can personalize and streamline their future visits.
• Keep customers posted when back-ordered parts arrive and ensure they’re promptly contacted.
• Review work in progress and open repair orders to make sure everything is running on time and to standard.
• Accurately diagnose and document customer concerns to ensure technicians have clear direction.

What You Bring:

• Previous experience in automotive sales or customer service, with a passion for exceeding customer expectations.
• Strong communication and interpersonal skills, with the ability to connect with customers and build rapport.
• Technologically savvy, with a keen interest in learning and utilizing digital tools and resources.
• Results-oriented mindset, with a drive to achieve sales targets and deliver outstanding results.
• High school diploma or equivalent; additional education or certifications in sales or automotive-related fields are a plus.